At OZVID Technologies, we are dedicated to delivering top-quality mobile and web app development services. We understand that clients may have questions regarding payments and refunds. To ensure clarity and transparency, we have outlined our refund policy below:
1. Non-Refundable Payments: All payments made for mobile and web app development services are non-refundable. This includes payments for initial deposits, milestone payments, and final payments.
2. Applicability of Policy: This policy applies to all stages of the project, including the commencement of work, progress milestones, and completion of the project.
3. Finality of Payments: Payments are considered final once received, regardless of the progress or outcome of the project. No refunds will be issued after payment has been processed.
4. No Refunds for Client Dissatisfaction or Delays: Refunds will not be issued under any circumstances, including client dissatisfaction, delays caused by the client, or any other unforeseen issues.
5. Approval of Project Milestones: Clients are responsible for reviewing and approving each project milestone before making payments. This ensures that the scope and direction of the project meet expectations at each stage.
6. Scope Adjustments: Any changes or adjustments to the project scope, whether requested by the client or arising from unforeseen circumstances, may incur additional charges. However, this will not affect prior payments already made.
7. Termination of Project: In the event that the client decides to terminate the project, payments made up until the termination date are non-refundable.
8. Clear Communication: Clients are strongly encouraged to communicate their requirements and expectations clearly at the outset of the project to avoid any misunderstandings during development.
9. Revised Proposals for Scope Modifications: If the project scope needs to be modified, we will provide a revised proposal and updated pricing for the client’s approval. Additional charges may apply depending on the changes.
10. Client-Related Delays: Any delays caused by the client, such as failure to provide necessary information, feedback, or approvals in a timely manner, will not result in a refund.
11. Delays from Our Team: In the event of delays from our team, we will communicate the impact and offer reasonable solutions, such as adjusted timelines or project rescheduling. However, payments remain non-refundable.
12. Acceptance of Policy: By signing the contract and engaging in our mobile and web app development services, the client accepts this refund policy as part of the service agreement.
13. Contact Us: For any questions regarding this refund policy or to initiate are fund request, please contact us at: Email: sales@ozvid.com
Please note that the refund policies outlined above are established with consideration to the significant efforts our team invests at each stage of the project, including planning, documentation, testing, and deployment. These efforts ensure that the project progresses smoothly and efficiently, and as such, all payments made are non-refundable.