At OZVID Technologies, we strive to provide high-quality mobileand web app development services tailored to meet our clients' needs.However, we understand that circumstances may arise where a refundmay be requested. This policy outlines the conditions under which refunds may be granted.
1. General Terms
All requests for refunds must be submitted in writing via email or through our customer support portal.
Refund requests will be reviewed on a case-by-case basis, and approval is at the sole discretion of OZVID Technologies.
Refunds will only be processed for payments made directly to OZVID Technologies
2. Eligibility for Refunds
a. Project Cancellation
If a client decides to cancel a project before work has commenced, a full refund of any upfront payments will be issued.
If work has already begun, a partial refund may be considered based on the percentage of work completed at the time of cancellation.
b. Service Delivery Issues
If the final deliverable does not meet the agreed-upon specifications or standards outlined in the project contract, clients may request a refund.
Clients must provide detailed documentation of the issues encountered, and we will have the opportunity to rectify any problems before a refund is considered.
c. Non-Delivery
If the project is not delivered within the agreed time frame without prior communication, clients may request a full refund.
3. Exclusions
Refunds will not be granted for dissatisfaction with design choices or changes made after client approval.
No refunds will be issued for projects that have been completed and accepted by the client.
Refunds are not applicable for ongoing maintenance or support services once they have commenced.
4. Refund Process
Upon approval of a refund request, processing may take up to [insert number] business days.
Refunds will be issued using the same payment method used for the original transaction.
5. Contact Us
For any questions regarding this refund policy or to initiate are fund request, please contact us at: Email: work@ozvid.com