On-demand apps are developed with new concepts every day and have become an overnight sensation. People have adapted the use of on-demand apps for ease and convenience. With smartphones, they look for multiple services from a single app.

And therefore, the demand for multi-service apps grew as it offers unparalleled comfort to users and delivers almost everything under a single roof. It is now a one-stop solution for all on-demand needs, including food delivery, taxi booking, grocery delivery, and more.

It has turned out to be a million-dollar industry and lays a field for entrepreneurs to pitch their services. With the development of a multi-service app like Gojek, you can solve all the modern-day problems of the users.

In a nutshell, it is one of the robust app development solutions that take your business to new heights. If you are an entrepreneur and looking for a multi-service app development that delivers anything to your customers, the blog has got you covered.
 

Why invest in a multi-service app like Gojek?

1. To meet the modern-day needs

Due to urbanization and convenience, customers embrace on-demand services. It helps meet almost all day-to-day needs of people, including taxi booking, food ordering, booking for local services, and more.

2. Generate a higher revenue

A multiservice application is high in demand and has a large audience base that ultimately generates higher revenue for your business. Research says that Gojek is a multi-service app that covers 108 million downloads and has a value of $11 billion. 

3. Save time and money with cost-effective solutions

Instead of having different apps for the services, the app owner can develop a single application and save millions. Moreover, the developer does not have to maintain a different codebase. A single codebase is there that eases their work as well. 

4. Comfort for the customers

The app offers comfort to the users as they can avail of all the services in one place. It's simply a tap and places the order without any hassle. Users are free to book all of the services under a single roof, and there is no need for an app download for different services.
 

Crucial steps for developing an on-demand Multi-service App

1. In-depth Research

Thorough research is a must that updates you about your customer interests, helps to focus on the unique features, and guides you on what are your competitors doing. Besides, in-depth research also helps with building apps that bring a friendly experience to users.

2. Pick the right features

Not sure of what features to integrate before you launch your on-demand application? It is a good idea, to begin with, a set of MVPs and slowly upgrade your app with advanced features. 

Integrate the basic features, including registration, Geolocation, push notifications, and in-built payment.

3. Choosing the Technology Stack

On-demand mobile applications work with various sets of technologies that depend on the platform selection. Choosing the right technologies helps to launch the app in a better way. There are generally three types of platforms for app development.

  • Web Platform (That runs on Web Browser)
  • Native Applications (Android and iOS )
  • Cross-platform apps (both Android and iOS)

4. Right Development Team

Outsourcing your project and hiring the best team of developers is the key to the app being a success. Moreover, outsourcing is cost-effective. 
 

What do multi-service apps like Gojek offers?

Multi-services app solution offers scalable solutions that encapsulate taxi ride services, food delivery services, handyman services, and other delivery services. Building an all-in-one multi-service help empower your business. The services offered by multi-service apps like Gojek are as follows:

1. Delivery Services

Delivery services via a multi-service app deliver an easy and smooth customer experience. Delivery services allow users to order food from their favorite restaurant, grocery, courier, and others to whatever destination they wish to at any time, with just a few taps on their mobile phones.

  • Food Delivery: Customers can order online from top-listed restaurants using the app and get their food delivered right to their doorstep.
  • On-demand Courier Delivery: An hassle-free courier delivery service that does delivery to the customers at their doorstep.
  • On-demand Grocery Delivery: Gives customers the grocery as per their requirements and at their address. 
  • On-demand Medicine Delivery: Allow customer to add their needs on the multi-service app and delivers essential medicines to customers. 
  • On-demand Flower Delivery: A courier service that ensures the fast delivery of flowers to customers in a few tabs of a multi-service app like Gojek.  
  • On-demand Fuel Delivery: It helps add on-demand fuel delivery service under the multi-service app. By doing so, businesses can start serving industrial and commercial customers.

2. Transportation Services: 

From booking a taxi, bike, and other transportation services, these apps can offer all the services under a single roof. Users do not have to use separate apps to get services. This multi-service application comprises all the must-have features that one needs while traveling. 

One can add a few ride services to the multi-service app.

  • Taxi Ride: Taxi booking services allow customers to book rides at any time from anywhere. 
  • Car Rental: Car rental services give opportunities for users to book a car on rent via smartphones.
  • Moto Rental: Moto rental service apps let customers book the motorbikes of their choice for rent. 

3. Hyper-local services

A multi-service app is not limited to food and transportation. Users can avail of the local services and schedule their appointment. All the local services are booked via the application, from beauty care to massage.
 

Top Most Reasons To Invest In On-demand Multi-Services App

1. The first and foremost reason you should invest in such an app is that it offers users multiple services on a single platform. There is no need to install different applications and fill the phone memory.

2. It saves the entrepreneur's cost as they have to develop a single application.

3. The multi-service applications like Gojek offers convenience to the users and can avail of different services on one platform.
 

How does Multi-Service App make money?

The sole purpose for entrepreneurs to develop mobile apps is to earn good revenue. The multi-service apps help them make a satisfying income. Here are some of the monetization strategies:

1. Business Commission

Working with different businesses helps grow their sales and earn a business commission for every service. 

2. Customer Fee

As customers enjoy the convenience of on-demand services, they pay a small fee to the app for the services they avail.

3. Delivery Commission

For every delivery driver makes, they need to pay a commission. 
 

What platform should you choose?

There are mainly three platforms that you can choose from:

  • Native Apps: Native apps are developed for a single platform. This platform includes Android, Windows, and iOS.
  • Cross-platform Apps: In cross-platform apps, a single app is developed. And it is then optimized for multiple platforms.
  • Web Apps: In web apps, websites are created and optimized for mobile. 

With that, if you are confused regarding the platform, how many platforms do you want to target, Android or iOS, or both? It completely depends on the audience. If the reach of your application is less, you can choose a single-platform app. But, if the reach is large, you can choose two separate apps for iOS and Android.
 

What are the features to be present in the app?

When you develop an app, the features are the most crucial that decide the fate of your application. Here is a list of attributes that helps you gain more customers: 

1. Enrolling in the App

Once the user downloads the app, they need to register by entering their name, phone number, address, email, or other basic details. The user can sign in using social media accounts like Gmail, Facebook, Instagram, etc.

2. Multiple Panel Listing

As the app is accessed by the user, admin, and service provider, there have to be different panels/dashboards for job responsibilities. 

3. GPS

The integrated location tracking feature allows users to track their service providers and know their location in real-time. 

4. Addresses list

A user adds a list of items they have ordered frequently. There is no need to enter the location every time. 

5. Scheduling orders

If the user is not willing to avail of the services for that time, they can schedule it for later. They can specify the timings and the date. The user gets a reminder, and even the service provider calls the user before reaching the location. 

6. Transaction records

The transaction records are maintained and made via the application. For the users, it is about the list of products and services they have availed, and for the service providers, it is the orders they have delivered via the app. 

7. Integrated Payment

The app consists of multiple payment gateways that streamline the mode of payment. The in-built payment method allows them to secure payment.

8. Reviews and ratings

The user must be able to provide feedback after they avail of the services. They can also provide them with suggestions. Genuine reviews help other users know about the services. 
 

What is the cost to develop a multi-service app?

Developing a multi-service application is not an easy task. The cost of development is based on many factors and depends from company to company. Here are the crucial factors that affect the cost of app development:

1. Set of features you integrate

2. App Functionality

 3. Third-party Integration

4. UI/UX design 

5. No of hours/ Geographical location

6. Testing and Maintenance

Generally, the app development cost varies from $10,000-$20,000. It may increase with the rising complexity.
 

What technology can we use for multi-service app development?

The technology stack you choose is crucial for the success of any mobile app. Here are a few technologies that are used in multi-service app development. 

  • React Native,
  • Native Script,
  • Xamarin,
  • Flutter, and more.

What is an Ideal business model for a multi-service app?

Businesses must pick the model that helps them generate money. There are many business models that businesses can use to develop a delivery app. These models include:

  • An aggregator approach
  • A delivery-only model
  • A hybrid model
  • An on-demand model

Businesses can choose any model with the help of hired mobile app developers and establish a business plan. Also, you can select between commission-based and advertisement-based models based on your company’s commercials.
 

Aspects to consider for multi-service app development

Here are a few aspects that businesses need to consider while developing multi-service app development:

  • User-friendly design: The UI/UX designs must be appealing and easy to understand. This plays a vital role in attracting customers. So, it is a must to focus on and improve your app designs.
     
  • App Platform: Understand your audience and launch the app based on your audience's strengths. If the audience is small, you can launch the app on a single platform. And to cover all the audiences, you can launch apps on Android and iOS platforms.
     
  • White-label solution: Developing the apps from the scratch needs more time and effort. So it is suggested to create an app using the white-label solution is more cost effective and saves you time.
     

Summing-it up

The idea of investing in multi-service app development is great as the market continues to boom. The application offers efficient services to the users and continues to grab their attention. Yes, it is the right time to move into the multi-service app segment has a bright future ahead!

OZVID offers on-demand multi-service delivery app development solutions similar to Gojek. So if you need any assistance on the same, our doors are wide open. We are experts in serving you with tailor-made requirements. Hire us today!

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